Skip to main content

Contact & Location

How Can We Assist You?

Get In Touch Now

Get In Touch

At The Lodge at Schroon Lake, we believe in beginning your service before you even arrive! If you have any questions, requests, or concerns prior to your visit, do not hesitate to let us know. We are more than happy to help.

The Lodge at Schroon Lake

210 Registration Way
Schroon Lake, NY 12870

Phone: 518-987-0708

Email: info@lodgeatschroonlake.com

Contact Us

Contact Me By *

FAQ

Check-in and Check-out:

  • Check-in time is at 4:00 PM.
  • Check-out time is at 11:00 AM.

Deposit & Cancellations:

  • To secure your reservation, a valid credit card is required, along with a one-night deposit at the time of booking.
  • Cancellations must be made at least 72 hours prior to arrival for all room types.
  • If a cancellation is made less than 72 hours prior of arrival, or in the event of a no-show, the one-night deposit will be forfeited.

Additional Policies:

  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error. Rates quoted are based on check-in date and length of stay.
  • Should you choose to depart early, price is subject to change.
  • Photos of guestrooms are representative of the general design and décor of the rooms. The exact layout and view in any of the guestroom photos are not guaranteed.
  • Special Terms apply for Advance Rate Plans which are fully prepaid, non-changeable, non-refundable, and will be noted as such in the rate plan description. 

Credit and Debit Card Policy:

  • A credit or debit card must be presented for payment along with a valid photo ID upon check-in.
  • In addition to the deposit(s) taken prior to arrival, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount - it is not a charge to your account, but it can create a hold on those funds or against credit availability.
  • We may also charge your card for any damages to the room or premises you or your guests may cause. Once your actual incurred charged are posted at check-out, based on your bank, credit card company, or institution policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your banks, credit card company, or institution handles all of your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds, or returning availability or any fees or changed by your bank, credit card company, or institutions as a result of your use of a credit or debit card.
  • This policy applies for all reservations. 

Late Checkout:

  • November - April fee is $50
  • May - October fee is $100
  • Late check out times may vary and must be requested in advance with The Front Desk or Management.

Pet Policy & Fees:

  • We welcome dogs with a maximum of two dogs per room, each weighing up to 80 pounds. All pets staying with you must be disclosed prior to arrival. The pet fee is $75 per dog for Main Lodge Rooms, West Lodge Rooms, the Longhouse, Bird’s Nest, and Glamping Tent room types. For Chalets and the Owl’s Nest, the fee is $150 per dog.
  • Dogs over 80 pounds require management approval. Dogs may not be left unattended in guest rooms at any time. Additionally, dogs are not permitted in certain areas of the property, including the beach, The Bevy bar seating area, pool, fitness center, The Brown Swan dining room and The Tavern, and the High Peak event space.
  • We appreciate your cooperation in helping us maintain a safe and enjoyable environment for all guests.

Resort Fee:

  • Our resort fee helps us provide and maintain a wide range of amenities for our guests, including access to the pool, beach, fitness center, game room, backyard games, mini golf, and more. It also supports the upkeep of our beautiful grounds, ensuring a memorable and enjoyable experience for everyone. The current fee is $29 and charged at the time of arrival.
  • The resort fee covers the following:
    • Complimentary Wi-Fi: High-speed internet access throughout the resort.
    • Housekeeping: Regular cleaning and maintenance of guest rooms.
    • Pool and Sauna Access: Access to swimming pool, hot tub, and sauna
    • Fitness Center Access: Use of the gym and fitness facilities
    • In-Room Amenities: Complimentary coffee, tea, bottled water, and toiletries.
    • Recreational Activities: Access to on-site activities such as crafts, games, smores, or guided tours.
    • Entertainment: Access to live entertainment, movie nights, or special events hosted by the resort.
    • Welcome Amenities: Complimentary welcome drinks, snacks, or gifts upon arrival.
    • Parking: Complimentary parking for guests.
    • Beach Access: Use of private beach areas, including loungers, umbrellas, and dock space.
    • Backyard Activities: Use of mini golf, volleyball, gaga ball, soccer, playground, pickle ball, and the basketball court
    • Game Room: Use of pool tables, shuffleboard, air hockey, foosball, and board games
    • Contactless Interactive Texting Service: allows guests to communicate their needs and requests effortlessly via text

13% Total Tax

  • 8% Sales Tax (payable to State of NY)
  • 5% Room Occupancy Tax (payable to Essex County)